# Director, Customer Success - Enterprise at Klaviyo

- Company: Klaviyo
- What the company does: Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents. Backed by Accel.
- Company website: https://www.klaviyo.com/
- Type: Startups
- Level: Principal and up
- Location: Boston, MA
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://www.klaviyo.com/careers/jobs/7979747003?gh_jid=7979747003
- Page: https://www.1752.vc/careers/jobs/klaviyo-director-customer-success-enterprise/

## About the role

As a strategic leader of the Customer Success organization, our job is to solve for both the customer experience and our employee experience. We do this by creating trust with our customers and our team through humility and open-mindedness, and by giving the team a strong sense of purpose as part of the Customer Success organization. Our job is to empower the team by giving them the clear vision, direction, and support they need to grow and help our customers own their growth.

## What they're looking for

- 10+ years in Customer Success or related GTM leadership, including 5+ years managing people leaders (not just individual contributors), ideally within a SaaS or subscription business
- Proven track record scaling and leading a multi-layered Enterprise CS organization (40+ CSMs across several regional managers), with direct accountability for retention and cross-sell/upsell targets
- Ability to translate executive goals into team-wide plans — setting clear objectives, cascading metrics, and holding managers accountable for execution
- Data-driven decision-maker who uses account health signals, retention/expansion data, and predictive analytics to guide strategy and resource allocation
- Experience hiring and leading a high-performing team
- Comfortable as an executive-level escalation point, building trusted relationships with economic buyers and champions inside complex enterprise accounts

Tags: Customer Success