# Customer Success Director at Knit

- Company: Knit
- What the company does: Knit is an AI-Native Research Agency that combines the rigor and expertise of a traditional agency with the speed and efficiency of AI. Backed by Techstars.
- Company website: https://goknit.com
- Type: Startups
- Level: Principal and up
- Location: New York City | United States (Hybrid or Remote)
- Work setup: Remote
- Pay: $150K to $170K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/knit/jobs/4418497009
- Page: https://www.1752.vc/careers/jobs/knit-customer-success-director/

## About the role

As a Customer Success Director at Knit, you own a book of business that you are expected to retain and grow. Some of your clients hold an upfront annual commitment, others engage with us project by project, many are enterprise clients, and others are PE firms or mid market accounts.

## What they're looking for

- 8+ years of market research experience on the supplier side, whether at an agency, research tech company, or on the client side
- 6+ years owning client relationships with direct commercial accountability, including leading renewals, negotiating pricing, and closing expansion or repeat business end to end
- A demonstrated appetite for learning technical products quickly and deeply, with a track record of becoming the go to platform expert for your accounts
- Strong communication and presentation skills, capable of leading training sessions, commercial negotiations, and strategic business reviews
- Highly collaborative, with a history of working cross functionally across Sales, Product, and Research teams
- Comfortable navigating change and ambiguity in a fast paced, high growth environment

Tags: Customer Success