# Customer Support and Enablement Partner at Knit

- Company: Knit
- What the company does: Knit is an AI-Native Research Agency that combines the rigor and expertise of a traditional agency with the speed and efficiency of AI. Backed by Techstars.
- Company website: https://goknit.com
- Type: Startups
- Level: Principal and up
- Location: New York City
- Work setup: On-site
- Pay: $90K to $120K base salary per year (USD)
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://job-boards.greenhouse.io/knit/jobs/4409078009
- Page: https://www.1752.vc/careers/jobs/knit-customer-support-and-enablement-partner/

## About the role

The Customer Support & Enablement Partner is a high impact, client facing role designed to drive client value and ensure a smooth and successful onboarding to Knit’s platform, and beyond.

## What they're looking for

- 2-3 years of experience in market research
- 2 years experience in a customer facing role, research operations, or client support role, ideally within SaaS, research tech, or agency environments
- Strong understanding of market research workflows and terminology
- Exceptional written communication skills with the ability to explain technical concepts clearly and concisely
- Demonstrated ability to manage multiple client threads while maintaining speed and quality
- Comfortable creating clear and high energy loom videos and leading live training sessions

Tags: Customer Success