# Customer Success at Kobalt

- Company: Kobalt
- What the company does: Discover Kobalt tools — Shop 24V, 40V & 80V cordless power tools, outdoor equipment, hand tools & tool storage.. Backed by GV.
- Company website: https://kobaltco.com
- Type: Startups
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Pay: $175K to $185K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/Kobalt%20Labs/00033dc2-61c7-4dca-8ff3-4e6045d9a4f0
- Page: https://www.1752.vc/careers/jobs/kobalt-customer-success/

## About the role

Customer Success at Kobalt owns customer outcomes end-to-end, from implementation and adoption through expansion, working closely with customer leadership and our engineering team. Customer Success is also a major driver of our growth: our best customers expand with us and bring us into other financial institutions. This role is perfect for someone who genuinely loves spending time with customers, solving their problems, and turning those relationships into lasting partnerships.

## What they're looking for

- 3–5 years of experience in customer success, implementation, consulting, project management, or a similar customer-facing role
- Experience with technical project delivery and comfortable owning a project from kickoff through go-live, including coordinating multiple stakeholders and driving projects forward
- Strong project management skills, with the ability to manage multiple concurrent implementations simultaneously
- Commercially minded and motivated to grow customer relationships through a consultative, trust-first approach
- Willing to travel occasionally (under 25%) for customer and onsite work

Tags: Customer Success