# Customer Success Manager at Kodex

- Company: Kodex
- What the company does: Kodex is the law enforcement data request management platform that verifies LE agents, processes requests, and protects your subscribers from fraud. Backed by Peak XV, Y Combinator and a16z.
- Company website: https://www.kodexglobal.com/
- Type: Startups
- Level: Senior
- Location: US-Remote
- Work setup: Remote
- Pay: $120K to $155K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/kodex/6e7af97a-f741-43eb-8d12-25ddfbf0c1cb
- Page: https://www.1752.vc/careers/jobs/kodex-customer-success-manager/

## About the role

Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You'll be the primary point of contact from the moment a deal closes — leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.

## What they're looking for

- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
- Experience managing high-ARR, high-touch customers with real strategic complexity
- Proven track record of delivering customer and business outcomes in innovative ways
- Customer-centric mindset and enough technical fluency to hold your own during implementations and product deep-dives
- Excellent executive-level communication and presentation skills — able to translate clearly and hold a QBR-caliber conversation
- Strong organizational skills and comfort working in a fast-paced, ambiguous startup environment

Tags: Customer