# Director, Customer Support at Komodo Health

- Company: Komodo Health
- What the company does: Backed by a16z, Felicis and ICONIQ.
- Company website: https://www.komodohealth.com
- Type: Startups
- Level: Principal and up
- Location: United States
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/komodohealth/jobs/8821921002
- Page: https://www.1752.vc/careers/jobs/komodo-health-director-customer-support/

## About the role

The Director, Customer Support will lead Komodo Health's front-line support organization, the first stop for any technical or data issue our customers encounter. This is a hands-on role: you'll manage a team of support professionals while ensuring continuous improvement of the customer experience. The ideal leader will bring a combination of strategic vision, operational excellence, and a deep commitment to customer success. Looking back on your first 12 months at Komodo Health, you will have accomplished…

## What they're looking for

- 8+ years in customer support or technical support, including 4+ years managing a team of 5-10 people at least
- Background spanning engineering, business analysis, or solutions architecture over customer success
- Experience with claims data or working with life sciences/healthcare customers
- Track record of improving issue containment and building escalation processes cross-functionally
- Strong business judgment: able to turn customer pain points into concrete action plans
- Familiarity with customer operational support systems, examples include Jira Service Management, Salesforce Service Cloud, etc

Tags: Customer Support