# Customer Success Manager Houston - US) at Kpler

- Company: Kpler
- What the company does: Unlock global trade intelligence with Kpler’s real-time data on 40+ commodities, power markets, and maritime logistics, trusted by 10,000+ organisations. Backed by Insight.
- Company website: https://www.kpler.com
- Type: Startups
- Level: Senior
- Location: Houston
- Work setup: Hybrid
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://jobs.lever.co/kpler/7612ece9-e50a-4ce6-aca2-9e650baec0e1
- Page: https://www.1752.vc/careers/jobs/kpler-customer-success-manager-houston-us/

## About the role

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

## What they're looking for

- 2+ years of experience in Customer Success, Account Management, or a client-facing role, ideally within oil and gas, energy, commodities, data, SaaS, or DaaS
- Strong understanding of energy research workflows, industry stakeholders, and commodity tracking data , with the ability to confidently discuss data and analytics topics with clients
- Proven experience managing a diverse book of business across accounts of varying complexity, driving adoption, engagement, retention, and measurable customer outcomes
- Excellent communication and relationship-building skills —empathetic, attentive, and client-first, with the ability to build trusted relationships with clients
- Highly organised and self-motivated , with a knack for understanding client needs, translating them into actionable plans, and proactively identifying opportunities to add value
- Customer-centric and product-oriented , with a strong understanding of how to connect client objectives with product capabilities and drive meaningful adoption

Tags: Customer Success