# Technical Support Engineer at Kustomer

- Company: Kustomer
- What the company does: Deliver faster, personalized support with Kustomer's AI customer service CRM. Unify conversations, automate workflows, and power omnichannel CX in one platform. Backed by Battery, Norwest and Redpoint.
- Company website: http://www.kustomer.com/
- Type: Startups
- Level: Mid level
- Location: US - Remote
- Work setup: Remote
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/Kustomer/f5936ba0-85eb-4409-81ae-979c3d978ba4?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/kustomer-technical-support-engineer/

## About the role

Joining the on-call rotation for critical events and premier support customers As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years experience in technical support, developer support, or support engineering at a B2B SaaS company, including Tier 2/3 or escalation experience
- Hands-on experience debugging webhooks, REST APIs, and authentication, covering retries, rate limits, payload and schema issues, and idempotency
- Working proficiency in JavaScript/TypeScript and JSON, and comfort reading and writing API requests (Postman, curl, browser dev tools)
- Experience with workflow or automation platforms, such as rules engines, workflow builders, or iPaaS tools (Zapier, Workato)
- Strong written and verbal communication, including with developers and technical admins, and with Engineering during incidents
- Sound judgment on prioritization, severity, and when to escalate

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/kustomer-technical-support-engineer/