# Sr Customer Success Manager at KWI

- Company: KWI
- What the company does: Learn about the KWI retail omnichannel platform: mobile POS, Merchandising, Inventory Management, eCommerce,Order Management, CRM and more. Backed by Insight.
- Company website: https://www.kwi.com
- Type: Startups
- Level: Senior
- Location: Melville, NY
- Work setup: On-site
- Pay: $110K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://kwi.pinpointhq.com/en/postings/dd8696fe-fa27-4b6c-9448-11819f2bb6ae
- Page: https://www.1752.vc/careers/jobs/kwi-sr-customer-success-manager/

## About the role

KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer outcomes, ensuring operational excellence in program execution, and contributing directly to retention and expansion of revenue.

## What they're looking for

- GRR consistently above 95%
- NRR consistently above 105%
- NPS growth > 5 pts per year
- Able to articulate value to customer vs just being transactional
- Clear visibility into account health and proactive churn mitigation
- Comfortable forming and maintaining strong relationships with senior clients