# Support Account Manager at Kyri

- Company: Kyri
- What the company does: Backed by Techstars.
- Company website: https://kyricycles.co
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://kyriba.wd5.myworkdayjobs.com/en-US/Kyriba-Careers/job/New-York/Support-Account-Manager_R-06461?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/kyri-support-account-manager/

## About the role

As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers for products such as deal capture, financial transactions, loans, debt ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction. Your work will drive exceptional outcomes for our clients, supporting their success and loyalty while advancing Kyriba's customer-centric mission. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Act as the primary support liaison for assigned Premium/Platinum accounts, reflecting professionalism and customer-centricity in every interaction
- Own the customer support experience end-to-end, including SLA monitoring, case workflow, and renewal support
- Partner closely with Account Managers, Support Managers, and Technical teams to ensure seamless customer experience and effective issue resolution
- Anticipate risks, proactively address recurring issues, and identify opportunities for product adoption or service improvement
- Represent customer needs internally, escalating and relaying feedback to product and leadership teams
- Deliver regular executive dashboards, case summaries, and health reports to both customers and internal stakeholders


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/kyri-support-account-manager/