# Customer Experience Associate at Ladder

- Company: Ladder
- What the company does: Get stronger & workout more. Free 7 day trial, no credit card needed! Backed by Lightspeed.
- Company website: https://ladderlife.com/
- Type: Startups
- Level: Associate
- Location: Remote
- Work setup: Remote
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://job-boards.greenhouse.io/ladder33/jobs/8248277?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ladder-customer-experience-associate/

## About the role

The Ladder Customer Experience Team is hiring a Customer Experience Associate to be an ambassador for Ladder and our customers. You wlll be responsible for providing empathetic support to Ladder customers while actively representing them to internal stakeholders. The hours required for this role are from 8:00 am to 5:00 pm in either Central or Mountain time zones as this role will be required to be physically located within either of these time zones. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years in a customer-facing role, preferably in a technical industry
- Experience providing excellent support via email and/or phone based on an assigned shift schedule
- A start­up mentality with the ability to adapt quickly to changes
- Deep emotional intelligence and passion about delivering an exceptional customer experience
- Proven ability to own customer issues from start to finish and solve problems while deeply understanding the customers’ needs
- Demonstrated ability to accept feedback and remain committed to self-improvement

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ladder-customer-experience-associate/