# Account Manager, Renewals & Expansion (West Coast) at LangChain

- Company: LangChain
- What the company does: LangChain enables every company to own their intelligence. Control, govern, and compound intelligence with an open agent engineering platform. Backed by Sequoia, IVP and Lux.
- Company website: https://www.langchain.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://jobs.ashbyhq.com/langchain/45773971-c904-41c4-b7af-1f3a661c49cc
- Page: https://www.1752.vc/careers/jobs/langchain-account-manager-renewals-and-expansion-west-coast/

## About the role

Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates. Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.

## What they're looking for

- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS
- A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention)
- Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers
- A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform

Tags: Customer Engineering