# Technical Support Engineer - Network & Security at Lansweeper

- Company: Lansweeper
- What the company does: Get total asset visibility for every IT and security decision. Lansweeper delivers AI-native asset visibility and context teams trust to act with confidence. Backed by Insight.
- Company website: https://www.lansweeper.com/
- Type: Startups
- Level: Mid level
- Location: Austin, Texas, United States
- Work setup: On-site
- Posted: 2026-08-19
- Apply by: 2026-10-08
- Apply: https://careers.lansweeper.com/o/technical-support-engineer-network-security
- Page: https://www.1752.vc/careers/jobs/lansweeper-technical-support-engineer-network-and-security/

## About the role

Analyse and troubleshoot technical support cases from customers worldwide, primarily via written communication. Reproduce and solve issues in our in-house lab across Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure.

## What they're looking for

- 3+ years in IT support, system administration, or a closely related technical role with genuine hands-on troubleshooting experience
- Solid networking foundation across subnets, firewall rules, network segmentation, and discovery protocols. You don't configure routers, you understand why one might block asset discovery
- Hands-on experience with Linux (increasingly critical) and Windows, macOS is a plus
- Ability to set up and configure VMs and lab environments (VMware or equivalent). This is a baseline, not a nice-to-have
- Familiarity with Active Directory and cloud platforms (AWS and/or Azure)
- Basic familiarity with Jira, Confluence, and/or Salesforce