# Manager, Digital Customer Success at LaunchDarkly

- Company: LaunchDarkly
- What the company does: LaunchDarkly helps teams safely manage code and AI agents in production with feature flags, progressive delivery, automated rollback, and runtime control. Backed by Bessemer, Insight and 500 Global.
- Company website: https://launchdarkly.com/
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/launchdarkly/jobs/7997798003
- Page: https://www.1752.vc/careers/jobs/launchdarkly-manager-digital-customer-success/

## About the role

The Manager of Digital Customer Success will report to the Director of Customer Success, Americas, and lead a team of Digital CSMs who serve as the primary post-sale point of contact for LaunchDarkly’s largest subset of customers. The ideal candidate is a people-first leader who is passionate about delivering an exceptional customer experience, brings an innovative approach to Customer Success, and thrives in a fast-paced, high-growth environment.

## What they're looking for

- Leadership: Demonstrated ability to lead and develop high-performing teams
- Entrepreneurial Spirit: Driven, proactive, and comfortable operating in a highly ambiguous, startup environment
- Analytical: Enjoys identifying trends in data and making informed decisions about team and customer outcomes
- Program Builder: Passionate about building high-impact, customer focused programs. Able to build and execute a project plan, holding stakeholders accountable to a timeline
- Sales oriented: You have experience owning a number and want to continue to do so. Customer Success at LaunchDarkly is a commercial function, you should be excited about having commercial responsibility
- Problem Solver: Strong critical thinking skills and enjoys solving complex customer problems

Tags: Customer Success