# Senior Customer Success Manager - West Coast at LaunchDarkly

- Company: LaunchDarkly
- What the company does: LaunchDarkly helps teams safely manage code and AI agents in production with feature flags, progressive delivery, automated rollback, and runtime control. Backed by Bessemer, Insight and 500 Global.
- Company website: https://launchdarkly.com/
- Type: Startups
- Level: Senior
- Location: Remote - US West
- Work setup: Remote
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://job-boards.greenhouse.io/launchdarkly/jobs/8038005003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/launchdarkly-senior-customer-success-manager-west-coast/

## About the role

The Senior Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it
- Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker
- Excellent Communication: Your written and spoken communication skills are outstanding
- Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work
- Highly Adaptable: You excel in a fast-paced and dynamic organizational setting
- Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/launchdarkly-senior-customer-success-manager-west-coast/