# Strategic Customer Success Manager at LaunchDarkly

- Company: LaunchDarkly
- What the company does: LaunchDarkly helps teams safely manage code and AI agents in production with feature flags, progressive delivery, automated rollback, and runtime control. Backed by Bessemer, Insight and 500 Global.
- Company website: https://launchdarkly.com/
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://job-boards.greenhouse.io/launchdarkly/jobs/8034251003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/launchdarkly-strategic-customer-success-manager/

## About the role

The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets
- Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team
- Strong discovery and qualification skills, training in Command of the Message, MEDDIC or another sales methodology is preferred
- Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline
- Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred
- Experience with both proactive and reactive customer success motions

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/launchdarkly-strategic-customer-success-manager/