# Customer Support Specialist at Laylo

- Company: Laylo (YC S20)
- What the company does: The CRM powering iconic musicians and events. Backed by Y Combinator.
- Company website: https://laylo.com
- Type: Startups
- Level: Mid level
- Location: HN / CO / BR / MX / NI / CR / GT / Remote (HN; CO; BR; MX; NI; CR; GT)
- Work setup: Remote
- Posted: 2025-08-27
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/laylo/jobs/6HXkMIO-customer-support-specialist
- Page: https://www.1752.vc/careers/jobs/laylo-customer-support-specialist/

## About the role

Customer Onboarding & Education : Educate and assist customers as they onboard and successfully run their first drop. Work closely with leadership and operations to ensure that new clients get an excellent experience from day 1. Strategic Consulting : Use creative problem solving with customers to help them boost ROI on their drop campaigns and maximize the value they are getting from Laylo.

## What they're looking for

- Live and breathe music culture and care deeply about empowering creators
- 2 years of relevant work experience in client onboarding, implementation, and customer success management
- Have a track record for creative problem solving for customers and end users
- Have experience using customer service software Intercom
- Have excellent communication skills via phone, video conference, and email
- Have a strong understanding of growth and retention techniques and strategies

Tags: Support