# Care Operations Manager at Leap

- Company: Leap
- What the company does: Backed by USV.
- Company website: http://leap.energy/
- Type: Startups
- Level: Senior
- Location: US (Remote)
- Work setup: Remote
- Pay: $85K to $105K base salary per year (USD)
- Posted: 2026-07-23
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/leap/597d6abb-ffb1-4db0-845d-07a4aa6abfd3
- Page: https://www.1752.vc/careers/jobs/leap-care-operations-manager/

## About the role

Leap is scaling its Care Operations and this role exists to build the SLAs, KPIs, and workflows that don't yet exist for eligibility, prior authorization, documentation, and partner coordination. The Care Operations Manager owns the team's operational rigor, setting a management cadence, standing up QA processes, and building the tracking that shows funnel velocity and throughput.

## What they're looking for

- 4-8+ years in specialty pharmacy, payer, or provider-side operations, with hands-on experience across at least 3 of: eligibility verification, prior authorization, insurance/payer coordination, document collection, provider relations
- Direct experience personally working prior authorization denials and appeals, not just overseeing others who do
- Track record of building or running SLAs/KPIs for an operations team and using those metrics to drive coaching
- Experience managing external vendor relationships at scale — specialty pharmacies, nursing/staffing agencies — including holding partners to SLAs and resolving escalations
- Experience managing a team through a launch, volume surge, or rapid scale event
- Demonstrated ability to build or meaningfully redesign a workflow from the ground up

Tags: Clinical Operations