# Director of Client Success at Leap

- Company: Leap
- What the company does: Backed by Accel.
- Company website: https://www.leapwallet.io/
- Type: Startups
- Level: Principal and up
- Location: US (Remote)
- Work setup: Remote
- Pay: $155K to $210K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://jobs.ashbyhq.com/leap/f835d944-ec96-428f-93d5-bd38255dca22?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/leap-director-of-client-success/

## About the role

The Director of Client Success leads Leap's team of senior Strategic Client Success Managers and owns the systems that let us deliver a white glove experience to every client while the business grows at extreme velocity. You will manage and develop a team of experienced, principal-level client leaders who each own strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), in partnership with the benefits consultants. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years in client success, account management, or benefits consulting, with at least 4 years managing a team of senior or principal-level individual contributors
- Deep experience with employer-sponsored healthcare, working directly with HR and Benefits leaders, TPAs, PBMs, or benefits consultants
- Experience working in start up environments or the pace of a start up
- A relationship-first leader who builds trust quickly with HR and Benefits executives, with strong executive presence and the backbone to push back on clients when it is the right call
- A track record of building team operating systems from scratch: standups, escalation paths, playbooks, coverage models, and metrics
- Proven results on gross and net revenue retention and client satisfaction across a growing book of business

Tags: Client Operations & Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/leap-director-of-client-success/