# Customer Success Manager at Ledge

- Company: Ledge
- What the company does: Put your close on autopilot. Ledge’s AI agents fetch data, reconcile accounts, and draft working papers—so the close moves forward before you log in. Backed by NEA.
- Company website: https://www.ledge.co/
- Type: Startups
- Level: Senior
- Location: New York City - Hybrid
- Work setup: Remote
- Posted: 2026-07-08
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/ledge/c34305fd-622e-47a3-bf12-b55e30a8b0ad
- Page: https://www.1752.vc/careers/jobs/ledge-customer-success-manager/

## About the role

As Customer Success Manager, you will own two things above all else: getting customers live quickly and keeping them healthy. You are responsible for the end-to-end onboarding experience - from contract signature through a customer's first successful close in Ledge - and for the ongoing health, retention, and expansion of your book of business.

## What they're looking for

- A demonstrable track record of owning complex customer onboardings end-to-end and delivering customers to a defined go-live milestone on or ahead of schedule
- The ability to hold a substantive, peer-level conversation with a Controller or CFO about the month-end close - reconciliation scope, journal entry workflows, flux analysis, materiality thresholds, and ERP configuration
- Technical confidence: comfortable navigating ERP integrations, SSO and identity provider configuration, and API-based data source connectivity without requiring an engineer on every call. You know when to resolve independently and when to escalate
- Excellent written and verbal communication. This team communicates extensively in writing with customers via Slack and email, and internally across Engineering, Product, and leadership
- Strong organizational rigor: you can manage a book of 8-12 accounts at different onboarding stages simultaneously, with nothing falling through the cracks
- Comfort operating in an early-stage environment where process is being built, not inherited, and where your judgment and initiative matter as much as execution

Tags: CX