# Customer Success Systems Manager at Legora

- Company: Legora
- What the company does: Legora is the collaborative AI powering lawyers to review and research faster, draft smarter, and advise with precision. Legora adapts to your ways of working, unlocking team and machine collaboration at scale. Backed by Accel, Bessemer and General Catalyst.
- Company website: https://legora.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $124K to $146K base salary per year (USD)
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/legora/b7109fd1-4fc8-4992-a02a-e3eb51ff3bc7
- Page: https://www.1752.vc/careers/jobs/legora-customer-success-systems-manager/

## About the role

As the Customer Success Systems Manager, you’ll own the tools and automations that power Legora’s post-sales organization: Engagement, Solutions & Delivery, and Technical Operations. You’ll administer and evolve our support and customer education systems, including Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola, and build the automations and data connectivity that let those systems work together, and partner with AI Enablement to bring AI tooling into day-to-day workflows responsibly.

## What they're looking for

- Systems fluency: Hands-on systems administration experience with support or customer success tooling (Intercom, Zendesk, Clay, Gainsight, or similar)
- Project management: You’ve run a tool rollout or migration end to end, from kickoff through adoption, including timelines and stakeholder coordination
- Builder mindset: Comfortable moving between hands-on configuration work and the automation/process design that reduces it over time
- Roughly 4+ years of relevant experience in systems administration, support operations, or CS operations, ideally in B2B SaaS
- Experience with our stack is a strong plus, in order of relevance: Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola
- Salesforce or other CRM experience is a nice-to-have, not a requirement

Tags: Global Services