# Support Engineer at Letter AI

- Company: Letter AI
- What the company does: Empower your revenue teams to win more deals, faster. Get our all-in-one revenue enablement platform that unifies content, training, coaching, and buyer engagement. Backed by Battery and Y Combinator.
- Company website: https://www.letter.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Chicago, United States
- Work setup: On-site
- Pay: $80K to $110K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://jobs.gem.com/letter-ai/am9icG9zdDoi3GNxYVgAQE2cAP8KxsSh
- Page: https://www.1752.vc/careers/jobs/letter-ai-support-engineer/

## About the role

We are looking for a Support Engineer to join our team and be the technical front line for our customers. You will own customer-reported issues end to end — diagnosing problems, working directly with our engineering team to resolve them, and helping shape a product that gets better with every ticket. This is a hands-on, high-impact role at an early-stage company, where the support function itself is still being built and you'll have real influence over how it works.

## What they're looking for

- 2-4 years of experience in a technical support, support engineering, or software engineering role, ideally at a B2B SaaS company
- Strong troubleshooting and debugging skills, with comfort reading code (Python, JavaScript/TypeScript) even if you're not writing production features day to day
- Familiarity with APIs, web applications, and basic database/SQL concepts
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both customers and engineers
- Highly organized, with strong ownership of customer issues from first report through resolution
- Past experience or strong interest in generative AI