# Customer Engagement Specialist (New York City) at Levelpath

- Company: Levelpath
- What the company does: Levelpath's Ranger is the Autonomous Procurement platform. AI agents streamline sourcing, manage vendors, and boost efficiency across teams. Backed by Battery, Menlo and Redpoint.
- Company website: https://www.levelpath.com/
- Type: Startups
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Pay: $90K to $132K base salary per year (USD)
- Posted: 2026-04-06
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/levelpath/408d2e9b-9d68-466e-bd05-76881868c49c
- Page: https://www.1752.vc/careers/jobs/levelpath-customer-engagement-specialist-new-york-city/

## About the role

Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs. Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues

## What they're looking for

- Empathy, patience, and a sense of urgency when supporting customers
- 4+ years of experience in a direct customer-facing/customer management role
- B2B SaaS experience in a fast-paced environment
- BA or BS
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes

Tags: GTM