# Founding Customer Success Manager at Lightfield

- Company: Lightfield
- What the company does: Lightfield connects to your email, chat and business systems and does the legal work before it reaches your team. It gathers context, applies your policies and past decisions, and presents the finished work for your approval. Backed by Y Combinator.
- Company website: https://trylightfield.ai
- Type: Startups (AI role)
- Level: Senior
- Location: HQ: San Francisco
- Work setup: On-site
- Pay: $160K to $180K base salary per year (USD)
- Posted: 2026-07-31
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/lightfield/81aa566c-356e-4938-a6f6-4e94eb5b6a42
- Page: https://www.1752.vc/careers/jobs/lightfield-founding-customer-success-manager/

## About the role

Every customer success team is told to drive adoption in a product they can't configure, then waits on engineering for every change. Lightfield is different. The product configures itself, and the agents do the execution, so this job is about judgment and the customer, not chasing tickets.

## What they're looking for

- 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
- You've owned accounts from onboarding through expansion, and can name the ones you grew, by how much, and what you did to get there
- You build in the products you run. You've shipped the automations, workflows, and integrations that made a customer successful, with your own hands
- You've taken a stalled or underused account and turned it around, and can take us through exactly how
- You engage founders and VPs as a peer on their whole business - their pipeline, their process, their goals
- You teach so well that customers outgrow needing you

Tags: GTM