# Technical Account Manager at Lighthouse

- Company: Lighthouse
- What the company does: Backed by Accel.
- Company website: https://www.lighthouselabs.xyz/
- Type: Startups
- Level: Senior
- Location: Dallas-Fort Worth Metroplex
- Work setup: On-site
- Posted: 2026-08-05
- Apply by: 2026-10-08
- Apply: https://job-boards.eu.greenhouse.io/lighthouse/jobs/4944674101
- Page: https://www.1752.vc/careers/jobs/lighthouse-technical-account-manager/

## About the role

We are seeking a Technical Account Manager (TAM) to act as a dedicated technical advisor for Lighthouse’s largest and most strategic customers. Sitting within the Customer Operations organization, this role ensures that enterprise clients receive account specific support, proactive and preventative support recommendations, clear communication on escalations, and continuous technical guidance to maximize value from our solutions.

## What they're looking for

- 5–10+ years in technical account management, support engineering, or similar roles, ideally in SaaS, hospitality tech, or enterprise software environments
- Proven track record of handling high-severity technical incidents and serving as an escalation point
- Strong technical foundation across APIs, integrations, infrastructure, and application troubleshooting
- Exceptional communication skills with ability to explain technical concepts to both executive and technical stakeholders
- Experience partnering cross-functionally with Engineering, Product, and Support teams
- Ability to thrive in ambiguous, high-pressure situations with a structured, problem-solving approach

Tags: Growth Operations - Customer Operations