# Customer Success & Support Specialist at Lighthouz AI

- Company: Lighthouz AI (YC S24)
- What the company does: Freight bill audits, AP, AR automation for freight brokers with…. Backed by Y Combinator.
- Company website: https://lighthouz.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $10K to $40K base salary per year (USD)
- Posted: 2026-07-31
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/lighthouz-ai/jobs/bF1fw74-customer-success-support-specialist
- Page: https://www.1752.vc/careers/jobs/lighthouz-ai-customer-success-and-support-specialist/

## About the role

As a Customer Success & Support Specialist, you'll be the primary point of contact for customers after onboarding. You'll help users adopt the platform, answer questions, troubleshoot issues, gather feedback, and ensure customers achieve measurable outcomes. This role sits at the intersection of customer success, support, logistics operations, and finance.

## What they're looking for

- 2+ years in Finance, Logistics, Customer Success, Customer Support, Account Management, Operations, or a related role
- Experience working with SaaS software platforms
- Experience in one or more of:
- Accounts Receivable
- Collections
- Freight Audit

Tags: Support