# AI Platform Support Engineer (US) at Lightning AI

- Company: Lightning AI
- What the company does: From the PyTorch Lightning creators. Own your AI, don. Backed by Index.
- Company website: https://lightning.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States
- Work setup: On-site
- Posted: 2026-05-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/lightningai/jobs/7746583003
- Page: https://www.1752.vc/careers/jobs/lightning-ai-ai-platform-support-engineer-us/

## About the role

Lightning AI is looking to hire an AI Platform Support Engineer to join our US Customer Experience team, supporting ML engineers running large-scale training and inference workloads across cloud infrastructure, Kubernetes, and GPU platforms in production environments.

## What they're looking for

- Hands on experience operating machine learning workloads in production or research environments
- Experience with distributed ML systems and tooling such as PyTorch, CUDA, or NCCL
- Familiarity with GPU infrastructure and orchestration
- Experience troubleshooting performance, reliability, or scaling issues in ML infrastructure
- Understanding of the operational challenges involved in running ML systems at scale
- Experience with large scale model training or distributed inference systems

Tags: Customer Experience