# Customer Success Specialist at Lightning AI

- Company: Lightning AI
- What the company does: From the PyTorch Lightning creators. Own your AI, don. Backed by Index.
- Company website: https://lightning.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York, New York, United States
- Work setup: On-site
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://job-boards.greenhouse.io/lightningai/jobs/7983830003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/lightning-ai-customer-success-specialist/

## About the role

We are looking for a Customer Success Specialist to lead a customer success motion that helps Lightning AI customers adopt faster, expand with confidence, and renew because the product has become mission-critical. This role is both strategic and hands-on: you will works with others, own customer outcomes, create durable systems, and partner across Revenue, Product, Engineering, and Support to make success repeatable. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5-7 years in customer success, account management, technical account management, or post-sales leadership
- Experience leading CS motions for technical, enterprise, or consumption-based products
- Strong understanding of retention, expansion, adoption, health scoring, renewal forecasting, and executive stakeholder management
- Ability to operate strategically while staying close to customers, account details, and team execution
- Experience working cross-functionally with Sales, Product, Engineering, Support, Marketing, and Revenue Operations
- Strong communication and executive presence with customers and internal leadership

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/lightning-ai-customer-success-specialist/