# Director of Customer Experience at Lightning AI

- Company: Lightning AI
- What the company does: From the PyTorch Lightning creators. Own your AI, don. Backed by Index.
- Company website: https://lightning.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York, New York, United States
- Work setup: On-site
- Posted: 2026-07-29
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/lightningai/jobs/7821031003
- Page: https://www.1752.vc/careers/jobs/lightning-ai-director-of-customer-experience/

## About the role

We are looking for a Director of Customer Experience to build and lead the organization responsible for helping Lightning AI customers realize meaningful value from our platform. You will own the strategy, operating model, and execution of our customer experience function, leading a team of Technical Account Managers and Customer Experience Managers supporting customers across the AI lifecycle—from initial onboarding and workload migration through production adoption, optimization, and expansion.

## What they're looking for

- 10+ years of experience across customer experience, customer success, technical account management, solutions architecture, professional services, or a related customer-facing function
- Growth-stage, enterprise SaaS, developer platform, cloud infrastructure, or AI infrastructure environment preferred, but not required
- A proven track record of building or scaling customer experience organizations supporting technically complex products
- Strong technical fluency and the ability to engage credibly with engineering leaders, ML engineers, AI researchers, infrastructure teams, and enterprise platform organizations
- A record of improving customer adoption, retention, account health, and operational execution through clear systems and measurable goals
- Strong judgment during high-pressure customer escalations, including the ability to create clarity, align internal teams, and communicate directly with senior stakeholders

Tags: Customer Experience