# Head of Customer Success at Lightning AI

- Company: Lightning AI
- What the company does: From the PyTorch Lightning creators. Own your AI, don. Backed by Index.
- Company website: https://lightning.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York, New York, United States
- Work setup: On-site
- Posted: 2026-07-27
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/lightningai/jobs/7795944003
- Page: https://www.1752.vc/careers/jobs/lightning-ai-head-of-customer-success/

## About the role

We are looking for a Customer Success Director to build and lead a customer success motion that helps Lightning AI customers adopt faster, expand with confidence, and renew because the product has become mission-critical. This role is both strategic and hands-on: you will lead people, own customer outcomes, create durable systems, and partner across Revenue, Product, Engineering, and Support to make success repeatable.

## What they're looking for

- 8+ years in customer success, account management, technical account management, or post-sales leadership, including 3+ years managing teams
- Experience leading CS motions for technical, enterprise, or consumption-based products
- Strong understanding of retention, expansion, adoption, health scoring, renewal forecasting, and executive stakeholder management
- Ability to operate strategically while staying close to customers, account details, and team execution
- Experience working cross-functionally with Sales, Product, Engineering, Support, Marketing, and Revenue Operations
- Strong communication and executive presence with customers and internal leadership

Tags: Sales