# Product Support Specialist, Pacific/Mountain Time at Linear

- Company: Linear
- What the company does: Backed by Accel, Index and Sequoia.
- Company website: http://www.linear.app
- Type: Startups (AI role)
- Level: Mid level
- Location: North America
- Work setup: Remote
- Posted: 2026-05-28
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/linear/d062065e-05bb-42ce-a430-ec205695cc2e
- Page: https://www.1752.vc/careers/jobs/linear-product-support-specialist-pacific-mountain-time/

## About the role

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit

## What they're looking for

- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role
- Based in U.S. or Canada Pacific or Mountain Time only

Tags: GTM