# Customer Success Manager at Listen Labs

- Company: Listen Labs
- What the company does: Customer research conducted, analyzed, and summarized by AI. Backed by Sequoia, AI Grant and Pear VC.
- Company website: https://listenlabs.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $140K to $170K base salary per year (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/listenlabs/0b7ada73-cf0e-4360-8482-c2ea4f56e1b4
- Page: https://www.1752.vc/careers/jobs/listen-labs-customer-success-manager/

## About the role

Own a book of business and the customer journey post-sale, driving onboarding, adoption, retention, and growth. Serve as the primary day-to-day contact for key accounts, building trusted relationships with customers and stakeholders.

## What they're looking for

- 4-8 years of professional experience, ideally in Customer Success, Account Management, or a similar customer-facing role at a SaaS company
- Proven track record of managing customer relationships, driving product adoption, and retaining and growing accounts
- Strong relationship-building, communication, and organizational skills
- Comfortable working with multiple stakeholders and building relationships across functions and levels of seniority
- Self-starter comfortable with ambiguity and fast-paced environments
- Experience with research, insights, or AI products is a plus

Tags: Revenue