# Support Engineer at Lithic

- Company: Lithic
- What the company does: Enterprise issuer processing infrastructure to scale card programs with 99.99% uptime, direct network connections, and comprehensive fraud controls. Backed by Bessemer and Index.
- Company website: https://lithic.com/
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $100K to $140K base salary per year (USD)
- Posted: 2026-08-05
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/lithic/jobs/6110588004
- Page: https://www.1752.vc/careers/jobs/lithic-support-engineer/

## About the role

We are hiring a Support Engineer to join our API Support team. This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging production behavior across our authorizer and API surface, reasoning through configuration and data flow, and driving problems to resolution, often without needing to hand anything off.

## What they're looking for

- Own support tickets from first response through confirmed resolution. No tossing them over the fence
- Debug independently by tracing system state, API logs, authorizer decisions, webhook delivery, and data flow across production
- Use internal tooling, Snowflake/dbt marts, Grafana/Loki, and AI-assisted workflows (Claude Code, internal agents) to investigate and resolve issues efficiently
- Maintain high operational rigor in triage, prioritization, SLA adherence, and customer communication
- Surface recurring failure patterns that inform product and engineering improvements. Drive permanent fixes, not just one-off resolutions
- Contribute to The Vault (our Notion KCS knowledge base). Write the article you wished existed when you picked up the ticket

Tags: Engineering