# Technical Customer Escalation Manager at LiveRamp Ventures

- Company: LiveRamp Ventures
- What the company does: LiveRamp Ventures invests in companies that help unlock the value of data.
- Company website: https://liveramp.com/about/liveramp-ventures
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: Remote
- Pay: $107K to $141K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-15
- Apply: https://jobs.ashbyhq.com/liveramp-inc/a92a71cc-0af9-47d1-9b90-81b276c5e1b2?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/liveramp-ventures-technical-customer-escalation-manager/

## About the role

As a Technical Customer Escalation Manager, you'll be embedded in this team and work closely with Support leadership, Customer Success, Engineering, and Product to ensure the highest-priority issues receive the focused, structured attention they deserve. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience with support ticketing or escalation management tools such as Salesforce Service Cloud, Zendesk, JIRA, PagerDuty, or equivalent platforms
- Familiarity with data connectivity, identity resolution, AdTech, MarTech, or data collaboration ecosystems
- Experience building or refining escalation playbooks, runbooks, post-mortem frameworks, or similar operational documentation
- Background in technical program management, support engineering, or site reliability adjacent roles
- Exposure to enterprise SLA management, customer communication frameworks, or support operations at scale
- Project management certification (PMP) or process improvement training (Lean Six Sigma) is a plus

Tags: LiveRamp

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/liveramp-ventures-technical-customer-escalation-manager/