# Customer Success Manager - Strategic Support at Lob

- Company: Lob
- What the company does: Backed by a16z and Y Combinator.
- Company website: http://lob.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: http://www.lob.com/careers/apply?gh_jid=8115242
- Page: https://www.1752.vc/careers/jobs/lob-customer-success-manager-strategic-support/

## About the role

In this role, you will support our Strategic Account Manager as a post-sales relationship contact for our largest and most complex enterprise clients. In this role, you will partner hand-in-hand with a Strategic Account Manager to manage account health, drive product adoption, and deliver executive-level business reviews. You will help orchestrate client success—combining data analysis, project management, and cross-functional coordination to maximize retention and help drive expansion.

## What they're looking for

- A Minimum of 3-5 years of Enterprise experience in SaaS customer success
- Experience working with Direct Mail preferred (but not required)
- Comfortable discussing API workflows, integrations, and technical platform data
- Skilled at bridging the gap between technical teams (Engineering/Product) and business stakeholders (Marketing/Operations/Executives)
- Ability to communicate, present to, and influence key stakeholders at all levels of the customers’ organization, including executive and C-level
- Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements

Tags: Customer Success