# Senior Customer Support Manager, Robotics at Locus Robotics

- Company: Locus Robotics
- What the company does: Boost efficiency with Locus Robotics. Our AI-driven warehouse robotics solutions transform fulfillment, making automated warehouses smarter and faster.
- Company website: https://locusrobotics.com
- Type: Startups
- Level: Senior
- Location: Wilmington, MA
- Work setup: On-site
- Pay: $100K to $200K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/locusrobotics/jobs/5275169007?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/locus-robotics-senior-customer-support-manager-robotics/

## About the role

Maintain and develop troubleshooting and customer communication playbooks. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience leading technical support teams for integrated hardware and software solutions
- Proven experience leading high-priority customer escalations and major incident (P1) response, including cross-functional coordination, communication, and recovery
- Exceptional communication and leadership skills, with the ability to navigate complex technical challenges and drive positive customer outcomes
- Proven ability to develop team leads and technical specialists, set clear performance expectations, and drive performance improvement
- Flexibility to support a 24/7 operational environment as critical incidents and team handoffs require
- Excellent written and verbal English communication skills, with the ability to clearly explain technical concepts, issues, and tradeoffs to both technical and non-technical audiences

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/locus-robotics-senior-customer-support-manager-robotics/