# Client Operations Delivery Manager at Loop

- Company: Loop
- What the company does: About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
- Company website: https://loop.com/
- Type: Startups
- Level: Senior
- Location: Chicago, IL
- Work setup: On-site
- Pay: $150K to $170K base salary per year (USD)
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://ats.rippling.com/loop/jobs/39bb252a-aad2-4980-b030-a893f6ef8166
- Page: https://www.1752.vc/careers/jobs/loop-client-operations-delivery-manager/

## About the role

The role is a hybrid people-manager and hands-on contributor position: you'll lead a small team while staying close to the work yourself, helping build and refine the audit workflows, reporting, and automation that keep our operations scalable as we grow.

## What they're looking for

- Build and maintain audit workflows and reporting (e.g. dashboards, exception queues) that give the team and customers visibility into performance and spend
- Support automation initiatives that reduce manual review work and improve accuracy across the operations pipeline
- Develop and maintain operational models that capture throughput and cycle time, giving the team clear visibility into performance and where bottlenecks are forming
- Help create and refine standard operating procedures, and flag gaps in tooling or process as the team scales
- Partner cross-functionally with product and engineering to translate operational pain points into product improvements
- Collaborate closely with Customer Success and Implementation teams to ensure smooth customer handoffs, aligned messaging, and a consistent experience from onboarding through ongoing support

Tags: Client operations