# Customer Operations Associate I at Loop

- Company: Loop
- What the company does: About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
- Company website: https://loop.com/
- Type: Startups
- Level: Associate
- Location: Chicago, IL
- Work setup: On-site
- Pay: $60K to $70K base salary per year (USD)
- Posted: 2026-06-23
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/loop/jobs/1ab08408-a5a3-4020-af4d-c2c20706fa0d
- Page: https://www.1752.vc/careers/jobs/loop-customer-operations-associate-i/

## About the role

As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business.

## What they're looking for

- Oversee the day-to-day audit process for clients
- Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
- Analyze freight cost data, identify discrepancies and errors in carrier billing, work with carriers to address systemic issues
- Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
- Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly

Tags: Client operations