# Senior Customer Success Manager at Loop

- Company: Loop
- What the company does: About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
- Company website: https://loop.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Pay: $130K to $165K base salary per year (USD)
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://ats.rippling.com/loop/jobs/4d001fd9-e85b-4acf-a15a-204f531cdf89?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/loop-senior-customer-success-manager/

## About the role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers— you’ll be responsible for retention, expansion, and long-term partnership value. This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
- Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
- Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
- Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
- Translate data into actionable insights that drive cost savings and operational improvements
- Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/loop-senior-customer-success-manager/