# Senior Implementation Manager at Loop

- Company: Loop
- What the company does: About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
- Company website: https://loop.com/
- Type: Startups
- Level: Senior
- Location: Chicago, IL
- Work setup: On-site
- Pay: $130K to $150K base salary per year (USD)
- Posted: 2026-06-23
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/loop/jobs/de0bda7c-8bf0-4c31-8968-2ce2aea1e645
- Page: https://www.1752.vc/careers/jobs/loop-senior-implementation-manager/

## About the role

As a Senior Implementation Manager at Loop, you will own end-to-end delivery of our most complex, high-stakes enterprise implementations. You are the strategic hub connecting Sales, Pre-Sales, Engineering, Operations, and Customer Success—responsible for ensuring clients realize measurable value from Loop’s platform from day one through post-launch.

## What they're looking for

- Own end-to-end project management for Loop’s largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success
- Lead deep discovery sessions with client stakeholders to document business and technical requirements, configure Loop’s platform, and ensure the delivered solution precisely addresses client needs
- Develop and execute comprehensive implementation plans with clear timelines, milestones, and deliverables—coordinating across engineering, operations, and client teams to ensure on-time delivery
- Facilitate kick-off calls, weekly status meetings, executive check-ins, and milestone reviews—both virtually and on-site
- Lead process mapping and workflow whiteboarding sessions, produce internal and client-facing documentation for workflows and SOPs
- Drive change management conversations with clients, advising on business process transformation and best practices

Tags: Customer Success