# Merchant Success Manager, Enterprise at Loopreturns

- Company: Loopreturns
- What the company does: Loop is the essential eCommerce operations platform built to streamline your returns, exchanges, tracking, order editing, checkout experiences, and more. Backed by CRV.
- Company website: https://www.loopreturns.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $100K to $120K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.lever.co/loopreturns/113c9cd3-6b1d-4809-8795-fde01a6907a9
- Page: https://www.1752.vc/careers/jobs/loopreturns-merchant-success-manager-enterprise/

## About the role

As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.

## What they're looking for

- You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!
- You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts
- You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past
- You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us
- You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants
- You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging

Tags: Merchant Success