# Merchant Success Manager, Mid-Market at Loopreturns

- Company: Loopreturns
- What the company does: Loop is the essential eCommerce operations platform built to streamline your returns, exchanges, tracking, order editing, checkout experiences, and more. Backed by CRV.
- Company website: https://www.loopreturns.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $75K to $100K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://jobs.lever.co/loopreturns/c903c7ae-708d-431c-a25d-4d80d0eba612
- Page: https://www.1752.vc/careers/jobs/loopreturns-merchant-success-manager-mid-market/

## About the role

As a Mid-Market Merchant Success Manager at Loop, you will own a portfolio of growing merchants and help them realize measurable value from their partnership with Loop. Through consultative relationships, strong prioritization, repeatable playbooks, and scalable engagement, you will drive retention, product adoption, and expansion across your book of business.

## What they're looking for

- 3+ years of customer success or account management experience with mid-market or enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!
- You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many accounts
- You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past
- You have tried to find true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us
- You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging
- You love data, and you’ve established processes for yourself to extract data, analyze it and use it to create compelling value stories for your customers

Tags: Merchant Success