# Customer Support Lead (Nomad) at LotusFlare

- Company: LotusFlare
- What the company does: Backed by GV.
- Company website: https://lotusflare.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-05-12
- Apply by: 2026-10-12
- Apply: https://careers.lotusflare.com/jobs/610691-customer-support-lead-nomad
- Page: https://www.1752.vc/careers/jobs/lotusflare-customer-support-lead-nomad/

## About the role

Lead and transform Nomad’s customer support function into an AI-first, omni-channel support ecosystem. Act as the bridge between Customer Support, Product, Engineering, and connectivity partners.

## What they're looking for

- Minimum 7 years of experience in Customer Support roles, preferably across both B2B and B2C
- Proven experience managing outsourced support vendors and global L1 support teams
- Experience handling support budgets, SLAs, and performance metrics
- Excellent written and spoken English communication skills
- Strong analytical and data-driven decision-making skills
- Bachelor’s degree in IT, MIS, English, or related field