# Customer Support Specialist at LotusFlare

- Company: LotusFlare
- What the company does: Backed by GV.
- Company website: https://lotusflare.com
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-07-29
- Apply by: 2026-10-12
- Apply: https://careers.lotusflare.com/jobs/671875-customer-support-specialist
- Page: https://www.1752.vc/careers/jobs/lotusflare-customer-support-specialist/

## About the role

Omnichannel Customer Communication: Promptly and accurately respond to inquiries from overseas customers via email, Live Chat, phone, and social media channels. Effectively handle customer complaints and feedback. Problem Solving & Follow-up: Gain a deep understanding of customer needs by gathering and analyzing their feedback. Coordinate with cross-functional teams (e.g., Tech, Product, Logistics) to track and resolve complex technical or operational issues, ensuring timely updates to customers.

## What they're looking for

- Diploma or above, major in Computer Science or Information Technology (IT) is preferred
- 2+ years of customer service experience in Internet, Cross-border E-commerce, SaaS, or BPO industries, with a thorough understanding of full customer service workflows
- Excellent English proficiency in listening, speaking, reading, and writing. Able to communicate smoothly with overseas customers in written and spoken English. Fluent English speakers will be prioritized
- Willing to work early shifts (strong time management and stress resistance are required)
- Strong service-oriented mindset and high empathy, with the ability to handle and soothe frustrated customers effectively
- Strong logical thinking with solid analytical and problem-solving capabilities