# AI Scaled Customer Success Programs at Lovable

- Company: Lovable
- What the company does: Backed by Accel.
- Type: Startups (AI role)
- Level: Mid level
- Location: Boston
- Work setup: On-site
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://jobs.ashbyhq.com/lovable/3944f55e-910f-4248-ba28-2c1e6143eb28
- Page: https://www.1752.vc/careers/jobs/lovable-ai-scaled-customer-success-programs/

## About the role

Own post-purchase lifecycle communications and customer education across every channel and segment: email, in-app guides, Slack, release comms, and re-engagement plays Architect Lovable's customer education academy, defining learning paths, designing the curricula and content (courses, video, labs, certification-ready material), and owning the roadmap from first course to a full academy

## What they're looking for

- 6-8+ years in Scaled Success, customer success, customer education, or post-sales roles, with direct ownership of renewals and a track record of strong retention
- Deep experience designing and delivering one-to-many programs at scale: curricula, learning paths or academies, webinars, digital onboarding, lifecycle email, or community, spanning both instructor-led and self-serve formats
- A builder's instinct: comfortable prototyping with modern tools including Lovable itself, automating your own workflows, and using AI to extend your reach
- Strong written and presentation skills, sharp enough to write an email sequence that converts and hold a room of 200 customers
- Data fluency: you form hypotheses, instrument the programs to test them, and let results decide what scales
- Comfort with ambiguity and a bias to ship, this segment is being built and you'll help define how it works

Tags: GTM