# Customer Success Specialist at Lucid Bots

- Company: Lucid Bots
- What the company does: Revolutionize cleaning with Lucid Bots. Commercial robots and drones for exterior and surface cleaning. Elevate efficiency and safety. Discover now! Backed by Y Combinator.
- Company website: https://lucidbots.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Charlotte, NC
- Work setup: On-site
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://job-boards.greenhouse.io/lucidbots/jobs/5415735008
- Page: https://www.1752.vc/careers/jobs/lucid-bots-customer-success-specialist/

## About the role

If these values energize you, you'll thrive here. If they feel like too much, this may not be the right climb - and that's okay.

## What they're looking for

- You bring 1–2 years of experience in customer support, customer success, operations, or a related field, and you're eager to grow your technical depth
- You're obsessed with your customers — you deliver timely, empathetic, and accurate support that builds trust in every interaction
- You escalate the right things at the right time — routing complex or novel issues to the RCA team, CSMs, Engineering, or Operations — while keeping ownership of the customer relationship and communication
- You reduce repeat issues by documenting recurring problems, solutions, and best practices, and by spotting patterns that improve playbooks and training
- You coordinate cross-functionally: initiating RMA/service workflows with Operations, managing the regional loaner fleet logistics to and from customers, and supporting CSMs with clear account notes and summaries
- You communicate clearly, explaining technical concepts in language customers can actually use

Tags: Customer Success