# Product Support Specialist at Lucid Software

- Company: Lucid Software
- What the company does: Use powerful capabilities in Lucid to document the current state of your business. Keep people and AI agents aligned and moving into the future. Backed by 500 Global and ICONIQ.
- Company website: https://lucid.co
- Type: Startups
- Level: Mid level
- Location: Raleigh, NC
- Work setup: On-site
- Posted: 2026-07-06
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/lucidsoftware/jobs/6109950004
- Page: https://www.1752.vc/careers/jobs/lucid-software-product-support-specialist-2/

## About the role

Lucid Software is the leader in AI-driven work acceleration, helping teams see and build the future by turning ideas into reality. Its products include the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. The Lucid Visual Collaboration Suite, combined with powerful accelerators for cloud and process transformation, empowers organizations to streamline work, foster alignment, and drive business transformation at scale.

## What they're looking for

- Develop and maintain product expertise and work closely with other support and product team members to resolve user issues
- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
- Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Effectively build relationships and value with Lucid’s customers by providing exceptional support tailored to our customer’s needs
- Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics

Tags: Customer Operations