# Customer Success Manager, Medical Devices at Lumafield

- Company: Lumafield
- What the company does: The Quality Command Center for Manufacturing. Backed by Kleiner Perkins, IVP and Lux.
- Company website: https://www.lumafield.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Pay: $140K to $160K base salary per year (USD)
- Posted: 2026-06-11
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/lumafield/39b90839-2c71-409b-b989-03fc7e541326
- Page: https://www.1752.vc/careers/jobs/lumafield-customer-success-manager-medical-devices/

## About the role

Lumafield is looking to bring on an Enterprise Client Services Lead with expertise in medical devices manufacturing to drive customer outcomes and revenue growth for Lumafield’s industry changing products. The Enterprise Client Services Lead will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.

## What they're looking for

- Engineering B.S. degree or equivalent technical experience
- 10+ years of experience, including in consulting or program management and/or working in directly in medical devices product development or manufacturing
- Understanding of the processes and challenges in medical device product development, NPI, and manufacturing
- Familiarity with ISO 13485, 21 CFR Part 11, and medical devices product lifecycles
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations

Tags: Customer Success