# Senior Customer Success Manager at Lumana

- Company: Lumana
- What the company does: Lumana provides a hybrid cloud video security and video surveillance system powered by agentic AI to help improve physical security, safety, and operations. Backed by Norwest.
- Company website: https://www.lumana.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: State of New York
- Work setup: Remote
- Pay: $115K to $130K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://jobs.ashbyhq.com/lumana/0382fe1e-612c-4dad-84d9-d488563e82a5?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/lumana-senior-customer-success-manager/

## About the role

Founded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact. The Senior Customer Success Manager (CSM) will help build the U.S. enterprise Customer Success function from the ground up. This is a hands-on builder role responsible for establishing the processes, operating rhythms, and customer programs that create a scalable post-sale motion while directly managing strategic enterprise accounts. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology
- Experience as a Founding customer success hire in an early-stage startup
- Background supporting technical buyers (IT, security, engineering, operations)
- Experience managing high-touch enterprise accounts
- Strong cross-functional coordination skills
- Ability to interpret product usage data and translate it into action

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/lumana-senior-customer-success-manager/