# Technical Support Engineer at Lumana

- Company: Lumana
- What the company does: Lumana provides a hybrid cloud video security and video surveillance system powered by agentic AI to help improve physical security, safety, and operations. Backed by Norwest.
- Company website: https://www.lumana.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Caesarea Office
- Work setup: Remote
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/lumana/542ba976-ed22-43db-af2a-471670389b68
- Page: https://www.1752.vc/careers/jobs/lumana-technical-support-engineer/

## About the role

Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.

## What they're looking for

- 1-3 years in technical support, system engineering, or IT operations roles
- Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field
- Strong grasp of network protocols and infrastructure: TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches
- Demonstrated ability to troubleshoot under pressure with urgency and precision
- Strong analytical and documentation skills

Tags: Operations